curatum.aiYour inbox stays under your control.
We believe in keeping a human in the loop. Your inbox holds your customers and your reputation, so a person approves every email. This page sets out what Curatum.ai can and cannot do.
The legal detail is in our privacy policy, terms of service and sub-processors list.
What it can and cannot do.
Drafts only
The Email Agent writes drafts. It has no way to send an email for you. Every reply waits for you to press send.
Your drafts are never touched
It only adds its own drafts. Before it removes one, for example when you ask for a re-draft, it checks the draft is one it created. Anything you wrote is left alone.
Only the emails you choose
It drafts for the types of email you tick and ignores the rest. House rules let you rule out particular senders completely.
Encrypted credentials
Mailbox passwords and app passwords are encrypted before they are stored. Microsoft 365 sign-in (coming soon) stores an encrypted token instead of a password.
Disconnect any time
Disconnect a mailbox from your dashboard and Curatum.ai stops reading it immediately.
Learning, with guard rails.
The Email Agent learns from the replies you send. These rules decide what it is allowed to learn.
Private to your account
Curatum.ai learns from your emails and website to improve your own drafts and chat. That learning stays in your account: it is never shared with other businesses, and the commercial AI services we use do not train their models on your data.
Personal details removed
Before your sent emails are analysed for tone or learning, email addresses, phone numbers and account or order numbers are removed.
What one customer is told stays with them
Something you told one specific customer, such as their own quote or appointment, is never turned into general knowledge for anyone else.
No medical advice is learned
Clinical and treatment advice from your replies is excluded from learning. Those answers stay with you.
Checked twice before it is used
Everything learned passes two separate safety checks. Anything that could make a draft promise, invent or commit to something is rejected.
You can see and change everything
Every learned rule and fact is listed in your knowledge base. Edit it, delete it or restore it. Deleted items are never learned again.
Chat has stricter rules.
Nobody checks a chat reply before the visitor reads it, so the Chat Bot works under stricter rules than email drafts.
Answers only from your information
The Chat Bot is told to use only your business information and never invent prices, availability or policies.
Honest when it does not know
If the answer is not there, it says it is not sure instead of guessing.
Contact details from your settings
When a visitor asks for a person, the buttons to your live chat, WhatsApp or contact page come from your settings, so the Chat Bot never invents a number or link.
Approval for anything learned
Knowledge learned from your emails is only used in chat after you approve each item. Editing an item switches it off again.
Locked to your domains
You can restrict the Chat Bot to your own websites so it cannot be embedded anywhere else.
Security FAQs.
Does Curatum.ai send emails for me?
No. The Email Agent only writes drafts. Every reply waits in your Drafts folder, threaded to the original email, until you read it, change anything you want and press send yourself.
Will it touch drafts I have written myself?
Never. Curatum.ai only adds its own drafts to your mailbox. It can only remove a draft it created itself, and it checks that before it does. Anything you wrote is left exactly as it is.
Is my data private?
Yes. Curatum.ai learns from your emails and website, but only to improve your own drafts and chat. Nothing is shared with other businesses, and the commercial AI services we use do not train their models on your data. Your mailbox password is encrypted.
What if it learns something wrong?
Delete it from your knowledge base. Deleted items move to a Removed list you can restore from, and Curatum.ai will not learn the same thing again. Anything said to one specific customer is never reused for anyone else.
Get your inbox answered.
Connect an inbox or add the Chat Bot to your site. Setup takes minutes.