Customers notice when a reply sounds like a template. Curatum.ai reads a sample of the emails you have already sent and writes new replies the same way, from the greeting to the sign-off.
It scans your Sent folder and picks real replies you wrote, skipping automated messages, out-of-office notes and newsletters.
Email addresses, phone numbers and account or order numbers are removed before anything is analysed.
It picks up your greeting, your typical length, how formal you are and how you sign off, across the different kinds of reply you send.
Every week it compares its drafts with what you actually sent, so a sign-off or phrase you keep changing gets corrected for next time.
If you sign most emails the same way, drafts use that sign-off. If you vary it, drafts follow what you usually do.
A quick booking confirmation and a careful reply to a complaint are written differently, the way you would write them.
Re-learn your tone from your latest sent mail at any time from your dashboard.
House rules, such as “always use first names” or “never use exclamation marks”, override anything learned.
It works with whatever you have sent recently and picks the most useful examples. The more real replies you have sent, the closer the match.
The sample is used only for your own drafts. It stays in your account, and the commercial AI services that process it do not train their models on it.
Compares its drafts with what you sent. Repeated edits become rules, and things you tell customers become knowledge.
Read more →Drafts appear in the Drafts folder of the inbox you already use. No plugin, no new app.
Read more →Drafts only. You read, edit and send every email, and you can see and change everything it learns.
Read more →Connect an inbox or add the Chat Bot to your site. Setup takes minutes.