You cannot answer emails from a roof. Curatum.ai drafts replies to new enquiries using your services, area and how you quote, so when you check your phone at lunch the replies are ready to read and send.
You choose which of these get a drafted reply. Everything else stays in your inbox untouched.
“We have a leak above the bedroom window after the storm. Can someone come out?”
“How much would a full re-roof be on a three-bed semi?”
“Do you clean gutters? Ours are overflowing.”
“What guarantee do you give on a new flat roof?”
“My insurer needs a report on the storm damage. Can you provide one?”
The draft uses the business’s own prices and policies, in its own tone, and leaves the judgement calls to a person.
New roof quote
Hi, our roof is 60 years old and a surveyor says it needs replacing. It’s a three-bed semi in Bury. Could you give us a rough idea of cost, and do you give a guarantee?
Gemma
Hi Gemma,
Thanks for getting in touch. We re-roof a lot of semis around Bury, and a full replacement usually takes four to six working days.
We price every roof after a free survey, because the cost depends on the size, the tiles you choose and what we find under the old ones. We will measure up, check the timbers and send you a written quote with no obligation. All our new roofs come with a 15-year guarantee.
Could you send your full address and a contact number? I will then call to arrange the survey.
Thanks, Rob Pennine Roofing
Fictional business. The area, survey policy, typical duration and guarantee come from the roofer’s own information. The price stays with the roofer after the survey.
Fictional business. The area and free quotes come from the roofer’s information. Prices are left to the survey.
More about the Chat BotThe AI drafts and a person sends. These limits keep the drafts inside what your business would say.
A house rule such as “never give a price before a survey” keeps every draft from quoting.
Drafts can ask for the address, a photo and a contact number, so you have what you need before calling back.
Drafts wait for you, so nothing goes to a customer you have not seen.
A price you gave one customer is never reused in a reply to someone else.
Write standing instructions once and every draft follows them. Some examples:
If you keep adding the same line to replies, such as asking for a photo or explaining that scaffolding is included, Curatum.ai learns the edit and adds it to future drafts.
Drafts appear in the Drafts folder of the inbox you already use. No plugin, no new app.
Read more →Sorts your inbox into types and drafts only for the ones you tick. House rules handle the exceptions.
Read more →Compares its drafts with what you sent. Repeated edits become rules, and things you tell customers become knowledge.
Read more →Only prices you have put in your knowledge base, such as a fixed gutter-cleaning price. Add a house rule against quoting and drafts will always offer a survey instead.
Yes. Drafts are saved in your normal email Drafts folder, so you can read, edit and send them from your phone’s email app.
Not yet. Curatum.ai does not connect to booking or practice management software. Drafts can share your booking link, ask for preferred times or ask the customer to call, and you confirm the booking yourself.
It works with Gmail, Outlook, Microsoft 365, iCloud, Yahoo and any IMAP mailbox, including the email that comes with most website hosting.
Start a free month and see drafts written from your own website and sent mail.