curatum.aiA website chatbot that hands over to a real person.
Some visitors want a person, and some questions need one. When someone asks to speak to your team, or the Chat Bot cannot help, it replies with a button that takes them straight to you, through the live chat, WhatsApp or contact page you already use.
Step by step.
- 1
The visitor asks for a person
“Can I talk to someone?” in any language, or a question the Chat Bot cannot answer from your information.
- 2
Buttons appear
The reply offers a button for each route you have switched on, such as Live Chat, WhatsApp or Email the team.
- 3
One click to your team
Live chat opens on the same page and the Chat Bot steps aside. WhatsApp opens a chat with your number. Email the team opens your contact page.
- 4
You choose the routes
Each route is a switch in your chat settings. Turn them all off if you do not want chat to offer a way to reach a person.
What you get.
Your contact page, by default
On from the start, using the contact page found when your website was imported. Change it or switch it off any time.
Switch it on, add your number with its country code, and visitors get a WhatsApp button.
Live chat on the same page
If you use a live chat tool, the Chat Bot can hand over to it: the Chat Bot closes and your live chat opens on the same page. Added on request for the tool you use.
It never makes up contact details
The buttons come from your settings, so a visitor is never sent to a wrong number or link.
No promises about timing
The Chat Bot says your team can help, and never claims someone is available right now.
Every conversation logged
You can read the chat that came before the hand-off, so your team knows what the visitor already asked.
Hands over to the tools you already use.
Available now
- Your contact page
Added on request
These connect the same way. Tell us which one you use and we will add it.
- Re:plain
- Intercom
- Crisp
- Tidio
- LiveChat
- Tawk.to
- Zendesk
- Facebook Messenger
- Calendly booking links
- Phone call-back requests
Common questions.
We use a different live chat tool. Can it hand over to that?
Yes. The hand-off to a live chat on the same page is built in, and each tool connects slightly differently. Tell us which one you use and we will add it. Every client runs on the same platform, so once it is built it is available to everyone.
Will our live chat button clash with the Chat Bot?
We recommend switching off your live chat tool’s own button, so visitors start with the Chat Bot and reach your team through it. When live chat opens, it sits on top of the Chat Bot.
Can we stop the chat offering a person at all?
Yes. Switch every route off and the Chat Bot tells visitors it cannot connect them, then keeps helping with their question.
Works well with.
Replies in any language
A French email gets a French draft, and a Spanish visitor gets a Spanish answer, from your own business information.
Read more →Website knowledge base
One click reads your website into a knowledge base that your email drafts and chat both use.
Read more →Human in the loop
Drafts only. You read, edit and send every email, and you can see and change everything it learns.
Read more →Get your inbox answered.
Connect an inbox or add the Chat Bot to your site. Setup takes minutes.