curatum.aiEmail replies and website chat in your customer’s language.
Your website is in one language. Your customers are not. Curatum.ai drafts each email reply in the language the customer wrote in, and the Chat Bot answers visitors in theirs, using your business information and keeping your prices, product names and links exactly as written.
Step by step.
- 1
A customer writes
An email arrives in French, or a visitor types a question into your website chat in Spanish.
- 2
It finds the answer
It uses your business information, which can be in a different language from the question.
- 3
It replies in their language
The email draft, greeting and sign-off are written in their language, in your tone. Prices, product names, links and email addresses are copied exactly.
- 4
You check and send
Email drafts wait in your Drafts folder for you to check. Chat conversations are logged in your dashboard.
What you get.
No separate setup per language
One knowledge base covers every language. There are no translations to maintain.
Your tone in every language
Drafts keep the way you write, so a French reply sounds like you, with a French sign-off such as “Bien cordialement”.
Your rules still apply
Prefer every reply in English? A house rule overrides the language matching.
Honest when unsure
If the answer is not in your information, it says so in the visitor’s language and can hand them to your team.
Branded to your site
Your colour, icon, greeting and position, embedded with one line of code.
Locked to your domains
Restrict the Chat Bot to your own websites so it cannot be embedded elsewhere.
Common questions.
Which languages does it support?
It replies in the language the customer writes in, which covers the widely used European and world languages. Quality is highest in the most common ones.
Do I need to write my information in each language?
No. Your knowledge base can stay in one language. The meaning is translated in each reply, and you check every email draft before it is sent.
Will it translate my prices?
No. Prices, currency symbols, product names and links are reproduced exactly as they appear in your business information.
Works well with.
Hand-off to a person
When a visitor asks for a person, one click takes them to your live chat, WhatsApp or contact page.
Read more →Website knowledge base
One click reads your website into a knowledge base that your email drafts and chat both use.
Read more →Human in the loop
Drafts only. You read, edit and send every email, and you can see and change everything it learns.
Read more →Get your inbox answered.
Connect an inbox or add the Chat Bot to your site. Setup takes minutes.