curatum.aiAI email replies and website chat for cosmetic surgery clinics.
People considering surgery often email several clinics at once, and the clinic that answers clearly and quickly gets the consultation. Curatum.ai drafts those replies with your procedures, price ranges and consultation process, and leaves every medical question for your surgeons.
- Drafts only. It never sends for you
- Never touches your own drafts
- Gmail, Outlook, Microsoft 365, iCloud and any IMAP inbox
- Your data stays private to your account
The emails you get every week.
You choose which of these get a drafted reply. Everything else stays in your inbox untouched.
Procedure enquiries
“Do you offer rhinoplasty, and who would perform it?”
Prices and finance
“What is the starting price for a breast augmentation? Do you offer finance?”
Consultations
“How do I book a consultation, and is there a fee?”
Recovery and aftercare
“How long would I need off work?” “Can I see before and after photos?”
Travelling patients
“I live three hours away. Can the consultation be done online first?”
An email in, a reply ready to send.
The draft uses the business’s own prices and policies, in its own tone, and leaves the judgement calls to a person.
Rhinoplasty enquiry
Hi, I’m interested in rhinoplasty. Could you tell me the cost, and how long recovery takes? I work in an office and would need to plan time off.
Thank you, Hannah
Dear Hannah,
Thank you for your enquiry. Rhinoplasty at the clinic starts from £6,500, which includes the procedure, your hospital stay and follow-up appointments. Your exact price is confirmed after your consultation.
Recovery varies from person to person, so your surgeon will talk you through what to expect for you, including time off work, at your consultation. Consultations are £150 and can be held online for a first appointment.
If you would like to book, reply with a few dates that suit and we will arrange it.
Warm regards, Sophie Patient Coordinator, The Marlowe Clinic
Fictional clinic and prices. The starting price, what it includes and the consultation options come from the clinic’s own information. Recovery advice is left to the surgeon.
Answers visitors while you work.
Fictional clinic. Suitability is a medical judgement, so the Chat Bot refers it to the consultation.
More about the Chat BotGuard rails for cosmetic surgery clinics.
The AI drafts and a person sends. These limits keep the drafts inside what your business would say.
Medical advice is never learned
Clinical and treatment advice from your past replies is excluded from learning entirely.
One patient’s plan stays theirs
A personal quote or treatment plan is never reused as general information.
House rules for tone and offers
Write rules such as “never mention discounts or time-limited offers” and every draft follows them.
Every email is approved
Replies wait in Drafts for your patient coordinator or surgeon to check and send.
Rules you can set in plain English.
Write standing instructions once and every draft follows them. Some examples:
Coordinators often explain the same things in their own words, such as what a price includes or how online consultations work. When that information is missing from the website, Curatum.ai learns it from your sent replies and the weekly email lists it for you to check.
- Never mention discounts, offers or deadlines for booking.
- Always say the final price is confirmed at consultation.
- Never comment on whether someone is suitable for a procedure.
- Sign off with the patient coordinator’s name and title.
The features that matter most here.
Human in the loop
Drafts only. You read, edit and send every email, and you can see and change everything it learns.
Read more →Choose what gets a reply
Sorts your inbox into types and drafts only for the ones you tick. House rules handle the exceptions.
Read more →Website knowledge base
One click reads your website into a knowledge base that your email drafts and chat both use.
Read more →Questions from cosmetic surgery clinics.
Will it give medical advice?
No. Medical and clinical advice from your past replies is never learned, drafts leave recovery and suitability to your surgeons, and the Chat Bot refers medical questions to your team.
Can I stop it using promotional language?
Yes. House rules apply to every draft, so you can rule out discounts, offers, urgency or anything else you never want in a reply.
Can it book appointments into my diary?
Not yet. Curatum.ai does not connect to booking or practice management software. Drafts can share your booking link, ask for preferred times or ask the customer to call, and you confirm the booking yourself.
Who sees patient emails?
Your own team, in your own mailbox. Curatum.ai processes emails to write drafts using commercial AI services that do not train their models on your data, and nothing is shared outside your account.
Try it on your clinic’s inbox.
Start a free month and see drafts written from your own website and sent mail.